Thank you for choosing to support our Service by purchasing virtual currency. Your contribution helps us maintain and improve our platform for all users. Please carefully read and understand this Payment and Refund Policy before making any payments.
# 1. Voluntary Donations
## 1.1 Strictly Voluntary
Our Service is provided as a free-to-play platform, and we do not require users to make any payments. Any payments made for virtual currency are entirely voluntary donations. By making a payment, you acknowledge and agree that your payment is a voluntary contribution to support our platform and its services. You voluntarily choose to donate to the platform and receive virtual currency in return.
## 1.2 Non-Refundable
Once a payment is made, it is non-refundable. We do not provide refunds for any virtual currency purchases, regardless of the reason. By making a payment, you voluntarily waive your right to request a refund.
# 2. Virtual Currency
## 2.1 Purpose
Virtual currency purchased on our platform is exclusively for in-system use. It is intended to enhance your experience by allowing you to acquire virtual items or access premium features within the platform.
## 2.2 No Real-World Value
Please be aware that the virtual currency has no real-world monetary value and cannot be exchanged for cash, goods, or services outside of our Service environment.
# 3. Service Blocks
## 3.1 Waiver of Refund Rights
In the event that your account is service blocked or banned due to a violation of our platform rules and policies, you hereby waive any right to request a refund for any virtual currency purchases made. We reserve the right to enforce our rules, and any breach may result in a service block or ban without refund. We strongly encourage you to review our [Game Rules and Regulations](https://play-rappelz.com/page/?url=community-rules-regulations) for detailed information regarding acceptable behavior and prohibited activities.
## 3.2 Transfer Restrictions
Transferring purchased virtual currency from a service blocked or banned account to another account is not possible. Virtual currency associated with a blocked or banned account will be forfeited.
# 4. Currency Exchange Rate and Pricing
## 4.1 Exchange Rate Disclosure
We transparently disclose the exchange rate between real-world currency and virtual currency, ensuring that you understand the amount of virtual currency you will receive for your payment.
## 4.2 Pricing Transparency
We provide clear [pricing information](https://play-rappelz.com/market/recharge) for virtual currency packages, including any applicable taxes or fees.
# 5. Third-Party Payment Processors
## 5.1 Payment Processor Policies
Payments are processed through a third-party payment processor, and we advise users to review their policies and terms of service concerning payment processing.
# 6. Privacy and Data Security
## 6.1 Data Collection
We collect and handle user data during the payment process in accordance with data protection regulations.
## 6.2 Security Measures
We employ rigorous security measures to safeguard user information and payment data.
# 7. Termination of Services
## 7.1 Platform Changes
We reserve the right to modify our services, including the availability of virtual currency, without prior notice.
# 8. Dispute Resolution
## 8.1 Dispute Handling
Our dedicated support team is available to assist with any disputes related to payments, virtual currency, or account issues. Please contact us via our Discord server at [https://discord.gg/rappelz](https://discord.gg/rappelz) for prompt resolution.
# 9. User Obligations
## 9.1 Acceptable Use
Users must adhere to our acceptable use policies, community guidelines, and rules while utilizing the platform. Violations may result in account actions in accordance with our policies.
# 10. Governing Law
## 10.1 Legal Jurisdiction
In case of legal disputes, this Payment and Refund Policy are governed by the laws of Germany, and any legal actions will take place within the appropriate jurisdiction.
# 11. Severability
## 11.1 Severability Clause
If any part of this Payment and Refund Policy is found to be unenforceable, the remaining provisions will continue to be in effect.
By making a payment for virtual currency on our Service, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Payment and Refund Policy. Your voluntary donation helps us maintain and enhance the platform for all users. Thank you for your support!